FAQs

No factory-produced jewelry is 100% flawless. Our pieces are high-end 1:1 replicas (95–98% identical to authentic designs), crafted for premium appearance and quality. Genuine luxury jewelry costs thousands of dollars, while our pieces offer exceptional value at accessible prices. Please manage expectations accordingly.

We support USD, EUR, GBP, AUD, and CAD. You may switch currencies anytime on our website without limitations.

Most jewelry comes with a dust bag. Original brand boxes are not included by default (they increase shipping costs). If you need an original box, you may purchase it separately.

Yes. Luxeify provides comprehensive return & exchange services for qualified members within a specified period. Please refer to our official Return & Exchange Policy Terms for full details.

Yes! Subscribe to us and you’ll receive exclusive special offers, holiday sales, and seasonal discounts available only to our subscribers.

We guarantee 100% premium quality. Every item is hand-inspected before shipping and made with top-grade materials. We source only the best suppliers and factories to ensure consistency, appearance, and durability. If you’re unsatisfied, you may request a refund or replacement.

1. Select your favorite items and add to cart
2. Apply coupons (if available) and proceed to checkout
3. Fill in your shipping address and email
4. Complete payment
You will receive a confirmation email immediately (check spam if missing).

Normally, orders ship within 2–3 working days. During peak seasons, processing may take up to 5–7 working days. We will notify you of any delays.

We use fast dedicated air shipping to the US, Canada, and most EU countries. Estimated delivery time is 7–18 working days, depending on the product and shipping method you select.

If you order multiple products, they may come from different suppliers or workshops. In such cases, you may receive multiple packages separately.

Normally, no. We declare all packages below $20 and mark them as gifts. For 100% duty-free shipping, select the shipping option marked “Incl. TAX”. Over 99.7% of our packages pass customs without issues.

Once shipped, you’ll receive an email with your tracking number (check spam folder). Track your parcel anytime at: 17track.net/en

If your order has not shipped yet, contact our customer service team immediately. We will assist you with cancellation or address modification.

International shipping carries minimal risk (≈0.03%). If your parcel is confirmed lost, we will immediately: 1) Resend a new package for free, or 2) Issue a full refund.

First, verify the tracking number matches your order. Then send photos of the tracking label and received items. Our team will provide a solution within 24 hours.

If your item is damaged during delivery, contact customer service immediately with photos. We will assist with replacement or compensation.

• Clean with a soft cotton cloth after each wear
• Store in a dust bag or jewelry box
• Use silver cleaner or toothpaste for oxidation
• Do not wear while bathing, sleeping, or swimming
• Avoid chemicals, perfumes, and sweat exposure
• Prevent rubbing against other metal jewelry

We have served thousands of customers since 2020 with a near-perfect delivery rate and strong repeat customer base. Judge us by our reviews, updates, service quality, and real customer feedback—not just questions. We at Luxeify stand behind our products and service.